BTC.email / Support · Coming from Gmail
Same keys. A quieter inbox.
Your keys, your labels, and your search operators carry over. Here is where everything lives, what works differently on purpose, and a shortcut sheet to print.
On this page
Where things are
| In Gmail | In BTC.email |
|---|---|
| Archive | Archive moves a conversation out of Inbox into the Archive folder. Press e, or y to remove it from the view you are in. |
| Labels | Labels nest, take a color, and sit in the sidebar. Press l for the open conversation or v for a selection, and Undo reverses a change. |
| Spam | There is no Spam folder. Your Inbox admits other BTC.email members, the people you write to, the addresses and @domains you allow, and anyone who uses an access code you handed out. Sender authentication still applies, and mail from anyone else is removed when it is checked, never held for review. Block a sender with !, and report phishing from the open message. |
| Filters | Manage filters saves rules for new mail and can apply one to mail you already have. |
| Send mail as | An alias delivers into your inbox, and your reply leaves from your main address; sending as the alias is not offered. An older alias that has its own inbox is its own From choice, and a reply leaves from the address the conversation reached. |
| Forwarding and POP/IMAP | Mail stays in BTC.email: nothing forwards automatically to another inbox, and there is no POP or IMAP access. Forward, f, still sends one message on by hand. |
| Star, snooze, mute, and Undo send | The same actions and keys, with templates, a default reply, auto-advance, and a reading pane you can place in Settings. |
| Search operators | The same operators, such as from:, label:, and is:unread. The sheet below lists them. |
Moving in
- Export your contacts from Google Contacts as a vCard or CSV file and import it under Allowed and blocked senders in Settings. Everyone in it is allowed; names and numbers stay on your device.
- Tell people your new address. Writing to someone allows their replies.
- Signing up for a service? Expecting mail from allows its address or @domain for a day.
- For someone new, create an access code and hand it to them. Their first message with the code in the subject line reaches your Inbox, and they are allowed from then on.
- Keyboard shortcuts are on from the start. Turn them off or on again in Settings.
Keyboard shortcuts
Inbox keys work while no field has focus, and ? opens this list in the inbox, showing the keys the current view answers to. Compose and formatting keys work in the composer. Print this page from your browser for a paper copy; the site header and footer stay off the page.
| Action | Keys |
|---|---|
| Application | |
| Compose | c |
| Compose in a new tab | d |
| Search mail | / |
| Open keyboard shortcut help | ? |
| Focus main window | Shift Esc |
| Move focus to toolbar | , |
| Navigation | |
| Newer conversation | k |
| Older conversation | j |
| Open conversation | o or Enter |
| Open conversation in a new tab | Shift Enter |
| Back to conversation list | u |
| Go to next filter | ` |
| Go to previous filter | ~ |
| Load more conversations | g then n |
| Jumping | |
| Go to Inbox | g then i |
| Go to Starred | g then s |
| Go to Snoozed | g then b |
| Go to Transactions | g then x |
| Go to Sent | g then t |
| Go to Drafts | g then d |
| Go to Archive | g then a |
| Manage labels | g then l |
| Go to Contacts | g then c |
| Actions | |
| Select conversation | x |
| Select conversations from the last selected one | Shift x |
| Star or unstar | s |
| Archive | e |
| Remove from the current view | y |
| Block sender | ! |
| Delete | # |
| Reply, or Reply all when that is your default | r |
| Reply all | a |
| Forward | f |
| Reply in a new window, or Reply all when that is your default | Shift r |
| Reply all in a new window | Shift a |
| Forward in a new window | Shift f |
| Refresh mail | Shift n |
| Archive and go to the newer one | ] |
| Archive and go to the older one | [ |
| Undo last action | z |
| Mark as read | Shift i |
| Mark as unread | Shift u |
| Snooze | b |
| Mute or unmute conversation | m |
| Conversation labels | l |
| Open move picker | v |
| Expand entire conversation | ; |
| Collapse entire conversation | : |
| Previous message in a conversation | p |
| Next message in a conversation | n |
| Print the open conversation | ⌘/Ctrl p |
| Selection | |
| Select all conversations | * then a |
| Deselect all conversations | * then n |
| Select read conversations | * then r |
| Select unread conversations | * then u |
| Select starred conversations | * then s |
| Select unstarred conversations | * then t |
| Compose | |
| Send | ⌘/Ctrl Enter |
| Add Cc recipients | ⌘/Ctrl Shift c |
| Add Bcc recipients | ⌘/Ctrl Shift b |
| Insert a link | ⌘/Ctrl k |
| Discard draft | ⌘/Ctrl Shift d |
| Close the composer | Esc |
| Formatting | |
| Bold | ⌘/Ctrl b |
| Italic | ⌘/Ctrl i |
| Underline | ⌘/Ctrl u |
| Numbered list | ⌘/Ctrl Shift 7 |
| Bulleted list | ⌘/Ctrl Shift 8 |
| Quote | ⌘/Ctrl Shift 9 |
| Indent less | ⌘/Ctrl [ |
| Indent more | ⌘/Ctrl ] |
| Align left | ⌘/Ctrl Shift l |
| Align center | ⌘/Ctrl Shift e |
| Align right | ⌘/Ctrl Shift r |
| Remove formatting | ⌘/Ctrl \ |
| Paste without formatting | ⌘/Ctrl Shift v |
| Decrease text size | ⌘/Ctrl Shift - |
| Increase text size | ⌘/Ctrl Shift + |
Search operators
The search field answers these Gmail operators, and its search options suggest your contacts and labels.
| Finds | Operators |
|---|---|
| Sender or recipient (from:me is you) | from: to: cc: bcc: |
| Words in the subject | subject: |
| Has an attachment | has:attachment |
| On or after, or before, a UTC date | after:2026/10/01 before: |
| Newer or older than days, months, years | newer_than:7d older_than: |
| Read state | is:unread is:read |
| Starred or snoozed | is:starred is:snoozed |
| Folder | in:sent in:anywhere |
| Label | label: |
| Exact phrase, or leave a word out | "late fee" -word |
| Either value of one operator | from:alex OR from:maya |
Deliberate differences
Some Gmail features are left out on purpose.
- No Spam folder, and no one can pay to reach your Inbox.
- No automatic forwarding to an outside inbox, no POP or IMAP access, and no checking mail from other accounts.
- One composer open at a time; saved drafts and Undo send keep each message safe.
- One Inbox, without tabs, categories, Important markers, or Priority Inbox.
- No chat, video calls, tasks, calendar, file storage, notes, or add-on side panels.
- No automatic writing: no suggested replies or sentences, nudges, or summaries. Spelling checks stay your browser’s.
- No confidential mode, read receipts, or account delegation.
- No dynamic email that changes after it arrives, and no built-in translation.
Still have a question? Read Support or write to support@btc.email.