Skip to main content
A little Bitcoin changes everything.

BTC.email / Support

A little help.

Questions, problems, or something that doesn’t look right. Start here.

On this page

Account and email support

Write to support@btc.email for help signing in, using your address, or understanding a payment.

Tell us what you were trying to do, what happened, and when. Include your BTC.email address and the error message, if there is one.

Never send your password, wallet recovery phrase, private keys, or sign-in codes.

During the private alpha

BTC.email is being rebuilt. Lightning payments use testnet. Access and features may change as the new experience takes shape.

Report abuse

Send reports of spam, phishing, harassment, or copyright concerns to abuse@btc.email. Include the sender, the time, and the relevant message details.

Privacy and your data

For account data or privacy requests, contact support@btc.email. Read our Privacy Policy, Terms of Service, and Sub-Processors for more detail.